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Kentucky GIS Conference 2026
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From CIS to the Meter: GIS Work Order Integration at OCWD
Wednesday September 30, 2026 TBA
In April 2024, Oldham County Water District implemented Software Solutions, Inc. (SSI)’s VIP customer information system as the backbone for customer service, billing, and work order management. At the same time, the district wanted field staff to work from accurate, map‑centric views of the system and to have work orders flow seamlessly between the office and the field. This session will walk through how Oldham County Water, in partnership with Bennett & Williams Environmental Consultants, connected SSI VIP with the district’s enterprise GIS to create a GIS‑based, mobile work order workflow.
 
We will outline the technical design used to link customer accounts, service locations, and assets across systems, taking advantage of VIP’s GIS integration and work order capabilities as well as Esri’s mobile applications. The presentation will highlight how work orders are created in SSI, spatially located in GIS, dispatched to the field, completed on mobile devices, and then synchronized back to the CIS and asset records. We will also discuss data governance and quality control: address standardization, unique identifiers, and routines for monitoring, correcting, and editing GIS components using mobile apps WorkForce, Survey123, and Dashboards so that both systems stay aligned over time.
 
Attendees will leave with a practical pattern they can adapt for their own utilities—particularly small and mid‑sized systems—covering lessons learned, pitfalls to avoid, and incremental steps for moving from siloed CIS and mapping systems to an integrated, GIS‑driven field work order environment.
Speakers
avatar for Kenny Ratliff

Kenny Ratliff

GIS Manager, Oldham County Water District
In July 2016, Kenny joined the Oldham County Water District as the GIS Manager.  Bringing with him almost 20 years of experience working with Geographic Information Systems.  He graduated from Morehead State University with a degree in Geography and Geology.  His background with... Read More →
avatar for Kerry Hughes Zwierschke

Kerry Hughes Zwierschke

Principal Engineer / Project Manager, Bennett & Williams Environmental Consultants, Inc.
Kerry Zwierschke is a Principal Engineer and project manager at Bennett & Williams Environmental Consultants, Inc.  Bennett & Williams has over 25 years of experience focusing on the information barriers and challenges facing rural water and wastewater utilities as they implement... Read More →
Wednesday September 30, 2026 TBA
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