Name: 24/7-(M)365: GIS Support Modernized and Automated with Microsoft 365
Start: 2026-09-30T04:00:01-0400
End: 2026-09-30T04:00:01-0400

24/7-(M)365: GIS Support Modernized and Automated with Microsoft 365

Wednesday September 30, 2026 TBA

Providing quality GIS support 24/7/365 is a key goal for the KYTC GIS Team. With a growing customer base and limited resources, this is a challenge.

We approached this challenge by building a scalable, automated support framework using Microsoft 365 tools, including Teams, SharePoint Online, Power Automate, and Planner. We also modernized our SharePoint Online GIS support site to better connect our customer community with the resources they need.

This presentation will outline how we designed and implemented this continuous support system. We’ll share how Power Automate helps us triage application requests, and how it automates processes like Teams notifications, Planner task creation, and application access approval notifications. We will also discuss the importance of modernizing customer support resources.

Attendees will leave with a practical, replicable approach for automating GIS support and operational workflows - empowering stronger geospatial connections without writing a single line of code.

Speakers

Hayden Wilkes

GIS Help Desk Lead, GIS Integrations, KYTC OIT GIS

Hayden Wilkes is the KYTC GIS Help Desk lead and GIS Integrations support. He supports cabinet members and the general public, leads training sessions for new and experienced GIS users, and is leading an effort to transition the GIS Team's footprint to a cloud-based environment.

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Wednesday September 30, 2026 TBA

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Kentucky GIS Conference 2026

Hayden Wilkes

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Success you have shared X tickets.

Kentucky GIS Conference 2026

Hayden Wilkes

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