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Kentucky GIS Conference 2026
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24/7-(M)365: GIS Support Modernized and Automated with Microsoft 365
Thursday October 1, 2026 8:45am - 9:15am EDT
The Bluegrass Ballroom - B
Providing quality GIS support 24/7/365 is a key goal for the KYTC GIS Team. With a growing customer base and limited resources, this is a challenge.  
  
We approached this challenge by building a scalable, automated support framework using Microsoft 365 tools, including Teams, SharePoint Online, Power Automate, and Planner. We also modernized our SharePoint Online GIS support site to better connect our customer community with the resources they need.  
  
This presentation will outline how we designed and implemented this continuous support system. We’ll share how Power Automate helps us triage application requests, and how it automates processes like Teams notifications, Planner task creation, and application access approval notifications. We will also discuss the importance of modernizing customer support resources. 
  
Attendees will leave with a practical, replicable approach for automating GIS support and operational workflows - empowering stronger geospatial connections without writing a single line of code. 

Speakers
avatar for Sherana Key

Sherana Key

Partner Enablement Manager, GeoComm, Inc.
Sherana Key is a Partner Enablement Manager at GeoComm, where she supports partner engagement, enablement, and collaboration around public safety GIS, location data, and mapping solutions. She brings more than 12 years of GIS experience, beginning her career as a GIS Analyst for the... Read More →
avatar for Hayden Wilkes

Hayden Wilkes

GIS Help Desk Lead, GIS Integrations, KYTC OIT GIS
Hayden Wilkes is the KYTC GIS Help Desk lead and GIS Integrations support. He supports cabinet members and the general public, leads training sessions for new and experienced GIS users, and is leading an effort to transition the GIS Team's footprint to a cloud-based environment.

H

... Read More →
Thursday October 1, 2026 8:45am - 9:15am EDT
The Bluegrass Ballroom - B
  Breakout Session

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